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Frequently asked questions

Everything tradies ask us.

Websites, hosting, SEO, Google and ads, in one place. Anything else, text us on 0412 171 950.

Getting started

How do I get started with 5 Star Tradie?

Put your details in the form at the bottom of any page, or text us. We’ll confirm your area is still available and design your homepage for you to see before you pay a cent.

What does one tradie per area mean?

We take one business per trade, per agreed service area, so we won’t build a site for your direct competitor down the road while you’re with us. First in, subject to availability.

How long does it take to build my website?

Your homepage design comes back within 48 hours. Once you say yes, you’re live within 7 days.

Do you only work with tradies?

Yes. Trades are all we do, so everything is built around how tradie customers actually search, choose and book.

What areas of Australia do you cover?

We’re Melbourne based and work with trade businesses across Australia. Because of the one tradie per area rule, it’s worth checking early whether yours is still open.

What do you need from me to get started?

Just the basics: your trade, the areas you serve, your contact details and a handful of job photos. We handle the rest.

Pricing and plans

How much does a tradie website cost?

Plans are $237 a month (Essential), $487 (Growth) and $887 (Dominate), in Australian dollars with no GST added. The monthly price covers your website, hosting, maintenance and support, and custom setups are quoted.

Is there a setup fee for the website?

No. On every plan there’s no setup fee for the build. You just pay the monthly price. Essential is a one page site. Growth and Dominate are a full site, with new pages added every month.

Is there a lock in contract?

No. It’s month to month with no exit fee. We’d rather earn your business every month than trap you in paperwork.

Can I change or cancel my plan later?

Any time. Move up or down from your next month, or cancel. Plenty of tradies start on Essential and step up to Growth later.

Are there any hidden fees?

None. The monthly price is the price. Ads and social media are quoted separately and only added if you choose them.

Do I pay anything upfront?

No deposit. We design your homepage first, and you only pay once you’re happy with it and want us to build the rest.

What’s the difference between Essential, Growth and Dominate?

Essential is a sharp one page site. Growth, the plan most tradies pick, adds a full site, Google profile management, a new SEO page and listing every month, AI visibility, competitor tracking and the 100 Day Guarantee. Dominate adds an AI receptionist, missed call text back, 4 new pages and 2 listings a month. The pricing page has the full comparison.

Websites and design

What kind of websites do you build?

Clean, fast, phone first websites built for one job: turning visitors into enquiries. No bloated templates, just a professional site that makes you the obvious choice.

Can you redesign my existing website?

Yes. We rebuild your current site and you see the new version before you switch anything over or pay.

Do I really see my design before I pay?

Yes. We design your homepage first and show you the real thing, built from your actual business. A round of changes is included. If you still don’t like it, you walk away and you owe nothing.

How many pages do I get?

A one page site on Essential, a full site on Growth with 1 new page every month, and a full site on Dominate with 4 new pages every month.

Can you write the content for my website?

Yes. Tell us about your work and we write clear copy that sells. You don’t need to be a writer.

What if I want changes to my site later?

Just ask. A real person makes the change, with no ticket queue and no surprise charges for small tweaks.

Hosting and maintenance

Is hosting included?

Yes. Hosting, security and maintenance are in your monthly plan. One predictable price, no surprise bills.

Do you back up my website?

Regular backups are part of every plan, so your site can be restored quickly if anything goes wrong.

What if my website breaks or goes down?

We monitor it and fix it at our end. You won’t be left chasing a faceless hosting company.

Do I have to manage any of the technical stuff?

No. Hosting, updates, backups and security are handled in the background. You stay on the tools.

Local SEO and Google

What is local SEO?

The work that helps your business show up when nearby customers search for your trade: the right pages, a fast technical setup and clear signals about where you work.

How long does SEO take to work?

SEO is a build, not a switch. You usually see movement over a few months, and unlike ads, the work can keep bringing visibility after it is done.

Can you guarantee a number one Google ranking?

No, and nobody honest can. Google doesn’t let anyone pay for better organic ranking. What we do put in writing is the 100 Day Guarantee on enquiries, on Growth and Dominate.

What is the Google map pack?

The box of three local businesses with a map at the top of Google for searches like “electrician near me”. Ranking there puts you in front of ready to call customers.

I already have a Google profile. Is that enough?

Having one is only the start. We work on the categories, service areas, photos, posts and reviews that help you compete locally.

How do I get more Google reviews?

We send review requests in your business name to the customers you give us, with a one tap link, at the right time after the job.

Ads and social media

What’s the difference between Google and Meta ads?

Google ads catch people searching for your trade right now. Facebook and Instagram ads put you in front of locals before they need you.

Can I get the Google Guaranteed badge in Australia?

No. Local Services Ads, where that green tick comes from, isn’t available in Australia. If anyone offers to get you Google Guaranteed here, ask them to show you the sign up page.

Who controls the ad budget?

You do. We manage the campaign inside a budget you’re comfortable with and report plainly on what it brings in.

Does social media actually win tradies work?

Rarely on its own. It builds familiarity, so when someone needs your trade you’re already a name they recognise.

Ownership and trust

Do I own my domain and content?

Yes. The domain stays in your name, and your business name, logo, photos and wording stay yours. The website files are yours free after 12 paid months.

Can you set up a professional email address?

Yes. We can help you get an email on your own domain, like you@yourbusiness.com.au.

Are you Australian owned and operated?

Yes. Real people in Australia who answer the phone. No overseas call centre.

What’s your guarantee?

You see your homepage before you pay, and if you don’t like it you owe nothing. On Growth and Dominate you also get the 100 Day Guarantee: at least 23% more enquiries in 100 days (minimum 3 more), or your 4th month refunded and we keep working free.

No fine print

Before you hand anything over, here is exactly where you stand

The questions a sensible tradie asks before paying a small business every month. Straight answers.

What does it cost?

$237 a month on Essential, $487 on Growth, $887 on Dominate, with no setup fee for the website. One predictable price with hosting, security and maintenance already in it.

How long does it take?

You see a draft within 48 hours. Once you say yes, you are live within 7 days.

What do I pay upfront?

Nothing. No deposit. We design your homepage and show you. You only pay once you are happy with it and you want us to build the rest of your site.

Can I leave?

Any time. Every plan is month to month. No lock in contract and no exit fee. We would rather earn it each month than trap you in a year.

Who owns the domain?

You do. We help you register a new one or point the one you already have, and it stays in your name.

Who owns the content?

You do. Your business name, your logo, your job photos and any wording you give us stay yours. If you leave, you take them with you, and the website files are yours free after 12 paid months.

Who controls my Google profile?

You stay the owner. We work on it as a manager, which you can remove whenever you want. Nothing we set up for you is built under our name instead of yours.

What if the site breaks?

We monitor it and fix it at our end. Hosting, security, updates and backups are in the monthly price, so there is no faceless hosting company to chase.

What if 5 Star Tradie disappears?

You are not stuck. The domain is in your name, the content is yours and you are the owner of your own Google profile. There is no account you cannot get into, and the website files are yours free after 12 paid months.

Who actually does the work?

A small team here in Australia: design, SEO and Google specialists, with Tom leading every account. Not an overseas call centre and not a ticket queue. Text the number and a real person replies.

See it before you pay

See your new homepage in 48 hours.

Four details. No payment. We'll text you the design within 48 hours.

Takes 30 seconds.

No card. No booking link, no sales call. We’ll text you your design within 48 hours.

Show me my free homepage