Who Google’s AI Recommends: 446 Searches Across 262 Victorian Suburbs
When a homeowner asks Google “who are the best plumbers in my suburb?”, an AI answer now usually replies first with a short list of names. We saved 446 of those answers across six trades and 262 Victorian suburbs, ran the same searches again weeks later, and used Local Falcon to see how the answer changes across a service area.
Google’s AI answer appeared on 84% of the local tradie searches we first ran (375 of 446), and usually named just four businesses. When we ran the same searches again two to five weeks later, only about 1 in 4 of those businesses were named again, and desktop and mobile disagreed on whether to show an answer at all for 42% of searches. The shortlist is small, it moves, and a single search is a snapshot, not a verdict.
What we sampled: 446 Google searches in the form “who are the best [trade] in [suburb]”, across 262 suburbs and towns in Victoria (metro Melbourne and regional) and six trades. Some searches added “Melbourne” or “Victoria” after the suburb, and bathroom and kitchen renovators were searched separately. On 23 September we re-ran the same searches through a search data service, on desktop and on mobile. Victoria only, and Google’s AI answer only.
We ran the first searches while researching local trade businesses for our own outreach, and saved every answer Google gave. This page reports what those answers show, and what changed when we looked again.
How often the AI answer shows up
In the first capture, an AI answer naming local businesses appeared on 375 of 446 searches.
84% of searches showed an AI answer. Pool builders were highest at 48 of 48 (100%), then heating and cooling at 96%. Plumbers were lowest at 13 of 25 (52%). The full trade table is in the appendix.
For most of these trades, a homeowner asking this kind of question is now likely to read an AI answer that names a shortlist of businesses before anything else.
How many businesses it names
We counted the businesses named in the 369 answers where the names could be read.
The middle figure was four. 281 answers (76%) named three to five businesses, 73 (20%) named one or two, and only 15 (4%) named six or more. The 23 September recheck gave a middle figure of three to four.
Across every answer, several hundred different businesses were named. Everyone else trading in those suburbs was left out of the answer entirely.
The answer is not limited to businesses inside the suburb searched. Asked for the best pool builders in Docklands, Google’s AI answer said there are very few residential pool builders physically located there, then listed Melbourne pool specialists that service the area. One of them was based in Somerville on the Mornington Peninsula, roughly 50 km from Docklands.
Run it again and the list changes
On 23 September we re-ran 440 of the same searches, once on desktop and once on mobile, with the location set to the suburb searched wherever Google offered it.
Across the 148 searches where names could be compared on desktop both times, only about 1 in 4 (26%) of the businesses named in the first capture were named again. In 62 of those searches, not one of the original names came back.
An AI answer appeared on 326 of 440 searches (74%) on at least one device, against 369 (84%) of the same searches in the first capture. 127 searches (29%) switched between showing an answer and not. On the same day, desktop and mobile disagreed about whether to show an answer at all on 186 searches (42%).
Electricians and cabinet makers saw the biggest drop in answers. Heating and cooling, and bathroom and kitchen renovators, rose, plumbers rose from a small base, and pool builders slipped slightly. The by trade figures are in the appendix.
Google is still settling how it answers these local questions, and it rebuilds the shortlist often. For a tradie that cuts both ways: missing out today is not permanent, and being named today is not a position you get to keep without working for it.
What would change our mind: repeated runs of the same searches over several months showing the named businesses settling down, with the same names returning most of the time.
One city, nine points: checking a service area with Local Falcon
A single search only tells you what Google showed one person, in one spot, at one moment. Your customers search from all over your service area. To see the whole picture we use Local Falcon, which runs the same question from a grid of points across a suburb and records what Google’s AI answer says at each one.
Here is a real example from our own work: “who are the best concreters in Geelong”, scanned on a 3 by 3 grid with points one mile apart across central Geelong, on Google AI Overviews. We ran the identical scan twice on 14 September 2026, about four hours apart. The business we were checking for is left unnamed, as are the others.
Nine points, two runs, one question. Going by Local Falcon’s counts, the AI answer showed up at 8 of the 9 points in the later run. Across the two runs, 12 different concreters were named at least once. Only 7 were named in both runs. The two most named businesses appeared at 7 to 8 of the 9 points both times. In the later run, four businesses were named at just one point. The business we were checking for was named at 0 of 9 points both times.
How many concreters the AI named at each point (10:07pm scan)
| West | Centre | East | |
|---|---|---|---|
| North | No AI answer | 5 | 4 |
| Middle | 5 | 6 | 5 |
| South | 4 | 4 | 6 |
Local Falcon’s data point export shows exactly who was named at each point. Across the eight points with an answer the AI named four to six concreters each time, 39 mentions in all. Two concreters were named at all eight points and a third at seven, but only one pair of points gave exactly the same line up. The rest of the list came and went from one side of town to the other.
Same question, same grid, four hours apart
| Business | Points named, 5:54pm | Points named, 10:07pm |
|---|---|---|
| Concreter A | 7 of 9 | 8 of 9 |
| Concreter B | 7 of 9 | 8 of 9 |
| Concreter C | 6 of 9 | 7 of 9 |
| Concreter D | 5 of 9 | 5 of 9 |
| Concreter E | 3 of 9 | 5 of 9 |
| Concreter F | 5 of 9 | 0 |
| Concreter G | 2 of 9 | 1 of 9 |
| Concreter H | 1 of 9 | 1 of 9 |
| Concreter I | 1 of 9 | 0 |
| Concreter J | 0 | 2 of 9 |
| Concreter K | 0 | 1 of 9 |
| Concreter L | 0 | 1 of 9 |
| The business we checked | 0 | 0 |
In this grid the two most named businesses held their spots across both runs while the rest of the list reshuffled within hours. Across our 446 searches, even the leading names often changed over a few weeks. Both show why we never judge a client’s AI visibility from one search. Local Falcon also lists the pages Google’s AI drew on at each point, which in this scan included Google’s own pages, the businesses’ own websites and a local Reddit thread asking for concreter recommendations.
Where the AI gets its names
In the 23 September recheck we also saved the source links Google attached to each desktop AI answer, and the map pack (the three businesses shown on the map) from the same results page.
192 answers carried 3,489 source links, a middle figure of 21 per answer. 84% linked back to Google’s own pages rather than an outside website. 4% went to directories and social platforms, led by hipages. The other 12% went to other websites, mostly businesses’ own. 155 of the 192 answers cited at least one of those websites.
On average, about half of the businesses the AI named (51%) were also in the map pack on the same page, and the AI named about 60% of the map pack businesses. Roughly a third of the named businesses (34%) had their own website among the sources. Of the business web pages Google did cite, 47% had the suburb searched in the page title or web address.
The AI answer leans heavily on Google’s own business information, overlaps a lot with the map pack, and picks up business websites that clearly name the suburb. So the same basics that win the map pack, a complete Google Business Profile, good recent reviews and a website that says exactly what you do and where, look like the path into the AI answer too.
What would change our mind: businesses with thin profiles and no suburb pages being named as often as businesses with strong ones, once we compare the two groups directly.
What the named listings look like
For three trades in the first capture (pool builders, bathroom and kitchen renovators, and cabinet makers in September) we saved the full answer text, including the star rating and review count Google showed beside each name. That gives 406 rated listings. The same business can appear in more than one suburb’s answer, so this counts listings, not different businesses. The recheck added 600 rated listings across all six trades.
First capture: middle star rating 4.9, middle review count about 23, and 183 of 406 listings (45%) had fewer than 20 reviews. Recheck: middle star rating 5.0, middle review count 40, and 180 of 600 listings (30%) had fewer than 20 reviews.
A strong rating looks close to a requirement, but a big review count does not. We think the answer leans on how well a business’s profile and website match the question (right trade, right area, clearly described) more than on sheer review volume.
What would change our mind: a larger sample, including the businesses that were not named, showing that review count predicts being named once rating and location are accounted for.
What it means for a tradie
If the AI answer names about four businesses per suburb, being fifth is close to being invisible on that search. Three things follow from the data:
- The spots are winnable. Plenty of small businesses with a couple of dozen reviews are being named.
- The list moves. Being left out today is not permanent, and being named today is not guaranteed next month.
- The basics carry over. The businesses named overlap heavily with the map pack, and the websites Google cites often name the suburb in the page title or web address.
The 2 minute self check
Grab your phone and find out where you stand.
- Open a private tab and search “who are the best [your trade] in [your suburb]”.
- If an AI answer appears at the top, count the businesses it names. Are you one of them?
- Check the names it does pick. Do they have a clearer Google Business Profile, or a website that says exactly what they do and where?
- Look at your own star rating and your last three reviews. When did the most recent one come in?
- Try the same search for the next suburb over, where a lot of your work comes from.
What this can and cannot tell you: Google tailors results to where you are searching from and the answer changes day to day, so one search is a snapshot, not a verdict. Repeat it on a couple of days, on your phone and your computer. For the whole service area at once, a grid scan like the Local Falcon example above is the proper check. Our free AI visibility scan is a good place to start.
Methodology
First capture. Each search was run in a signed out browser in the form “who are the best [trade] in [suburb]”, and the AI answer was saved, either as the list of named businesses or as the full answer text. One search per trade per suburb (bathroom and kitchen renovators separately). Where the same trade and suburb was searched twice, only the later result is counted. A search counts as showing an AI answer if an answer naming local businesses appeared. Answers that failed to load, or appeared without naming any business, are counted as no answer. In 6 of the 375 answers the names could not be read, so name counts use 369 answers.
Recheck, 23 September 2026. The same searches were re-run through the DataForSEO search results service, once as a desktop search and once as a mobile search, with the location set to the suburb where Google offers that suburb as a location (382 of 440 searches) and to Victoria otherwise. Wording was standardised to “who are the best [trade] in [suburb] Victoria”, and heating and cooling searches used “heating and cooling companies”. Business names were compared after removing punctuation and words like “Pty Ltd”. Names, sources and the map pack come from the desktop results; the mobile results were used for whether an answer appeared.
Grid scans. Local Falcon, Google AI Overviews, 3 by 3 grid, points one mile apart, centred on central Geelong, run twice on 14 September 2026 for the question “who are the best concreters in geelong”. Counts are taken from the brands mentioned table and the data point export in each Local Falcon report, and the map image is Local Falcon’s own export.
Questions about the data, or want to use it? Email thomas@5startradie.com.au.
Limitations
Read the figures with these in mind.
- Not a random sample. The suburbs and trades are ones we were researching for our own outreach, so they lean toward places with active trade businesses.
- Different tools. The first capture used a browser and the recheck used a data service, with slightly different wording for some trades. Part of the change between them may come from the method, not from Google. The device disagreement within the recheck does not have that problem.
- One moment in time, twice. AI answers change from search to search and day to day, as the recheck and the grid both show.
- Small groups. Plumbers (25 searches) and electricians (57) are small samples. Treat those trade figures as indicative.
- Google’s AI answer only. ChatGPT, Gemini and Google’s AI Mode tab were not measured.
- Review figures cover only listings with a rating shown, and name counts can slightly undercount where a business was named without a rating card.
- The grid example is one question in one city, run twice. It illustrates the pattern; it is not a second sample.
- Anonymised. We report counts, not which businesses were or were not named.
The full data: six trades, first capture and recheck
AI answer by trade
| Trade | Searches, first capture | AI answer, first capture | Searches, recheck | AI answer, recheck (either device) |
|---|---|---|---|---|
| Pool builders | 48 | 48 (100%) | 44 | 41 (93%) |
| Heating and cooling | 118 | 113 (96%) | 117 | 116 (99%) |
| Cabinet makers | 160 | 129 (81%) | 159 | 95 (60%) |
| Bathroom and kitchen renovators | 38 | 30 (79%) | 38 | 35 (92%) |
| Electricians | 57 | 42 (74%) | 57 | 22 (39%) |
| Plumbers | 25 | 13 (52%) | 25 | 17 (68%) |
| All six trades | 446 | 375 (84%) | 440 | 326 (74%) |
Businesses named per answer, first capture (369 answers)
| Businesses named | Answers | Share |
|---|---|---|
| 1 or 2 | 73 | 20% |
| 3 to 5 | 281 | 76% |
| 6 or more | 15 | 4% |
Recheck, 23 September (440 searches)
| Measure | Result |
|---|---|
| AI answer on desktop | 212 (48%) |
| AI answer on mobile | 254 (58%) |
| AI answer on at least one device | 326 (74%) |
| Desktop and mobile disagreed | 186 (42%) |
| Switched answer on or off since first capture | 127 (29%) |
| First capture names named again (148 comparable searches) | 26% on average |
| Source links to Google’s own pages / directories / other websites | 84% / 4% / 12% |
Study Questions.
How often does Google show an AI answer for tradie searches?
In our first capture of 446 Victorian searches, an AI answer naming local businesses appeared on 375, or 84%. When we re-ran 440 of them on 23 September it appeared on 74% on at least one device, and desktop and mobile disagreed on 42% of searches.
How many businesses does Google’s AI answer name?
Usually four. Across the 369 answers where we could count the names, the middle figure was four, and 76% named three, four or five businesses. Only 4% named six or more.
Does the AI answer stay the same?
No. When we re-ran the same searches two to five weeks later, only about 1 in 4 of the businesses named the first time were named again. In a Local Falcon grid scan run twice in one day, the two most named businesses held their spots while the rest of the list changed within hours.
Do you need hundreds of reviews to be named?
No. In the first capture, 45% of 406 rated listings had fewer than 20 reviews. In the 23 September recheck, 30% of 600 rated listings did. The middle star rating was 4.9 to 5.0 in both.
Is this a Melbourne only study?
No. The sample covers 262 suburbs and towns across Victoria, from inner Melbourne to regional centres like Bendigo, Traralgon and Wodonga. It does not cover other states.
Does this cover ChatGPT or Google’s AI Mode?
No. Every search measured Google’s AI answer at the top of normal search results, the AI Overview. ChatGPT, Gemini and Google’s separate AI Mode tab were not measured. Local Falcon can scan those too, and that is a follow up.
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